About the Company

Our client is a fast-growing digital and technology-driven organisation providing online services to a diverse customer base. With a strong focus on user experience and service quality, the company supports customers across multiple channels and values clear communication, empathy, and efficiency.

As customer demand continues to grow, they are looking to expand their support team with a reliable and customer-focused Customer Support Assistant.

About the Role

As a Customer Support Assistant, you will be the first point of contact for customers, helping to resolve queries and ensure a positive experience. This is a fully remote, part-time role, ideal for students, graduates, or individuals seeking flexible work alongside other commitments.

Key Responsibilities

• Respond to customer enquiries via email, chat, and support tickets

• Provide clear, accurate, and friendly responses to customer questions

• Escalate complex issues to senior support or technical teams when required

• Update customer records and maintain accurate case notes

• Follow support processes, FAQs, and service guidelines

• Identify recurring issues and suggest improvements to support documentation

• Support customers with account access, basic troubleshooting, and general queries

Requirements

Essential

• Excellent written communication skills in English

• Strong customer-focused mindset with empathy and patience

• Good organisational skills and attention to detail

• Comfortable using digital tools and learning new systems quickly

• Ability to work independently in a remote environment

Desirable (not essential):

• Previous experience in customer service, support, or helpdesk roles

• Experience using ticketing systems (e.g. Zendesk, Freshdesk, Intercom)

• Experience supporting users of digital platforms, SaaS, or online services

• Availability during UK business hours

What’s on Offer

• Fully remote, part-time role with flexible hours

• Competitive hourly pay (dependent on experience)

• Supportive and collaborative team environment

• Training and onboarding provided

• Opportunity to gain experience in a digital/tech environment

• Potential for increased hours or progression based on performance

How to Apply

Apply via ISCANET with your CV and a brief summary of your availability and relevant experience.